Once you get back you must write to us and we will then confirm receipt via post and forward your complaint on to the hotels UK agent. They will then investigate your complaint and usually respond within 28-days. We will then notify you of their response.
James Linden-Wyatt
The Linden Travel Group
23 George Street
Helpringham,
Sleaford,
Lincolnshire NG34 0RS
England, United Kingdom
Telephone: or if calling from overseas 00 44 845 430 2004.
Email: james@linden-travel-group.co.uk
Monday, 15 February 2010
What to do if you encounter a problem at your hotel
Thankfully we get very few complaints from our clients but if you encounter problems at your hotel or apartment you must follow these basic rules:
1/. You must first complain to reception but if the problem isn’t fixed then you must speak to the hotels manager and if still unhappy then you must call the local agent or the emergency number shown on the hotel voucher supplied to you. If you don’t get an immediate answer to your phone call then you must keep trying as it’s vital that you make contact. If after making contact you still don’t get a satisfactory answer then you should let us know so that we can ask the hotels UK agent to intervene.
If this procedure isn’t followed then the hotels agent has a legally binding “get out clause” as they were not given the chance to correct the problem whilst you were in resort and your claim stands very little chance of being successful upon your return.
2/. 99 per cent of problems are resolved by following the above route but if you are still unhappy and wish to complain on your return then any complaints must be made in writing to us within 14-days of return along with details of the complaint and what action was taken to get the problems corrected. These time scales are set in stone by ABTA.
These are just two simple steps - that if followed, the hotel or its agent has great difficulty in defending.
What happens to my complaint?
Once you get back you must write to us and we will then confirm receipt via post and forward your complaint on to the hotels UK agent. They will then investigate your complaint and usually respond within 28-days. We will then notify you of their response.
James Linden-Wyatt
The Linden Travel Group
23 George Street
Helpringham,
Sleaford,
Lincolnshire NG34 0RS
England, United Kingdom
Telephone: or if calling from overseas 00 44 845 430 2004.
Email: james@linden-travel-group.co.uk
1/. You must first complain to reception but if the problem isn’t fixed then you must speak to the hotels manager and if still unhappy then you must call the local agent or the emergency number shown on the hotel voucher supplied to you. If you don’t get an immediate answer to your phone call then you must keep trying as it’s vital that you make contact. If after making contact you still don’t get a satisfactory answer then you should let us know so that we can ask the hotels UK agent to intervene.
If this procedure isn’t followed then the hotels agent has a legally binding “get out clause” as they were not given the chance to correct the problem whilst you were in resort and your claim stands very little chance of being successful upon your return.
2/. 99 per cent of problems are resolved by following the above route but if you are still unhappy and wish to complain on your return then any complaints must be made in writing to us within 14-days of return along with details of the complaint and what action was taken to get the problems corrected. These time scales are set in stone by ABTA.
These are just two simple steps - that if followed, the hotel or its agent has great difficulty in defending.
What happens to my complaint?
Once you get back you must write to us and we will then confirm receipt via post and forward your complaint on to the hotels UK agent. They will then investigate your complaint and usually respond within 28-days. We will then notify you of their response.
James Linden-Wyatt
The Linden Travel Group
23 George Street
Helpringham,
Sleaford,
Lincolnshire NG34 0RS
England, United Kingdom
Telephone: or if calling from overseas 00 44 845 430 2004.
Email: james@linden-travel-group.co.uk
Thursday, 11 February 2010
This Weeks Most Popular Hotel Booked
This Weeks Most Popular Hotel Booked:
If you are after a but of inspiration for a fantastic hotel and then each Thursday you can read ‘This weeks most popular hotel booked’. Every week in the travel industry is different from each other week and one week we can sell a lot of holidays to Crete and the other sell a lot the Sharm el Shiekh.
Over the last week, the most popular hotel to be sold is the Aquis Zorbas Village in Crete.
Below is more information and you can book this hotel by searching on www.go-there.co.uk.
Aquis Zorbas Village:
Aquis Zorbas Village is a luxurious hotel ideally situated in the Anissaras, in the well known area of Hersonissos, approximately 25 km from the airport. The setting is truly exceptional as the hotel, which will be renovated according to the Aquis Standards during winter 2010, is perfectly placed amidst lush landscaped gardens with palm trees on a stretch of sandy beach, creating an irresistible oasis. Along with the exceptionally colorful gardens and magical atmosphere, there is a fantastic assortment of facilities and services in order to provide a dreamlike experience. A small sample of the amenities to choose from are an international entertainment program with a variety of activities, an indoor heated pool with a Jacuzzi, a fully equipped gym, a disco, shops, a playground for the little ones and that is only naming a few. Guests can also sample Mediterranean and international cuisine at the main restaurant which also has a dinner show cooking corner. The Aquis Zorbas Village provides endless possibilities in planning a perfect getaway. It will definitely leave a lasting impression and unforgettable memories. This property as being part of Aquis Hotels and Resorts is aiming to exceed guests' expectations by providing superior quality of services and facilities within an advanced concept of beach holidays along with its unique location. Aquis Zorbas Village is also ranked approximately within the top 5 positions among 184 hotels in Hersonissos, in Tripadvisor.com.
Hotel facilities
- A la Carte Restaurant
- Animation Programme (International)
- Archery Centre
- Bar(s)
- Car Rental
- Childrens (Kids) Club
- Childrens Playground
- Conference Room Facilities
- Currency Exchange Service
- Disco
- Gym
- Laundry Service
- Massage
- Mini Football
- Pool Bar
- Pool Table
- Restaurant(s)
- Shops
- Sunbeds and or umbrellas
- Swimming Pool for Children
- Swimming Pool Indoor - Heated
- Swimming Pool Outdoor - Fresh Water
- Table Tennis
- Tennis Court(s)
- Wi Fi Internet Connection (Free of Charge)
All inclusive
MEALS Breakfast Breakfast Buffet (Main Restaurant: 07:00-10:00) Lunch Lunch Buffet (Main Restaurant: 12:30-15:30) Dinner Dinner Buffet (Main Restaurant: 18:30-21:30) Once a week a complementary dinner is offered at the a la carte restaurant SNACKS Afternoon Snacks and Coffee (filter coffee and tea is also served from 10:00 to 23:00) (Snack Bar: 16:00-18:00) Ice Cream (10:00-23:00) DRINKS* Drinks (Main Bar: 10:00-23:00) *International brand spirits Aquis all inclusive drinks apart from the local (alcoholic and non alcoholic) offer to AI guests one predefined international brand for the following spirits (Whisky, Gin, Vodka, Rum, Tequila) ENTERTAINMENT/ANIMATION Day Time Activities Evening Game Shows Evening Grand Shows selected nights within the week
- Animation
- Aqua Aerobics
- Beach Volleyball
- Breakfast Buffet
- Coffee
- Dinner Buffet
- Ice Cream
- International Alcoholic
- Local Beer
- Local Beer Served During Meals
- Local Spirits
- Local Wine
- Local Wine Served During Meals
- Lunch Buffet
- Snacks
- Soft Drinks
- Soft Drinks Served During Meals
- Tea
- Wi Fi Internet Connection
We are yet to receive a complaint from anyone staying at an Aquis hotel. The standard of serive and quality of hotels is amazing. You do pay for what you get but if you are after a luxury 5* all inclusive holiday in Greece, then it is worth staying at an Aquis hotel, especially the Aquis Zorbas Village.
To book please visit www.go-there.co.uk or www.all-inclusive-hotels.co.uk.
The Go-There.co.uk Reporters.
If you are after a but of inspiration for a fantastic hotel and then each Thursday you can read ‘This weeks most popular hotel booked’. Every week in the travel industry is different from each other week and one week we can sell a lot of holidays to Crete and the other sell a lot the Sharm el Shiekh.
Over the last week, the most popular hotel to be sold is the Aquis Zorbas Village in Crete.
Below is more information and you can book this hotel by searching on www.go-there.co.uk.
Aquis Zorbas Village:
Aquis Zorbas Village is a luxurious hotel ideally situated in the Anissaras, in the well known area of Hersonissos, approximately 25 km from the airport. The setting is truly exceptional as the hotel, which will be renovated according to the Aquis Standards during winter 2010, is perfectly placed amidst lush landscaped gardens with palm trees on a stretch of sandy beach, creating an irresistible oasis. Along with the exceptionally colorful gardens and magical atmosphere, there is a fantastic assortment of facilities and services in order to provide a dreamlike experience. A small sample of the amenities to choose from are an international entertainment program with a variety of activities, an indoor heated pool with a Jacuzzi, a fully equipped gym, a disco, shops, a playground for the little ones and that is only naming a few. Guests can also sample Mediterranean and international cuisine at the main restaurant which also has a dinner show cooking corner. The Aquis Zorbas Village provides endless possibilities in planning a perfect getaway. It will definitely leave a lasting impression and unforgettable memories. This property as being part of Aquis Hotels and Resorts is aiming to exceed guests' expectations by providing superior quality of services and facilities within an advanced concept of beach holidays along with its unique location. Aquis Zorbas Village is also ranked approximately within the top 5 positions among 184 hotels in Hersonissos, in Tripadvisor.com.
Hotel facilities
- A la Carte Restaurant
- Animation Programme (International)
- Archery Centre
- Bar(s)
- Car Rental
- Childrens (Kids) Club
- Childrens Playground
- Conference Room Facilities
- Currency Exchange Service
- Disco
- Gym
- Laundry Service
- Massage
- Mini Football
- Pool Bar
- Pool Table
- Restaurant(s)
- Shops
- Sunbeds and or umbrellas
- Swimming Pool for Children
- Swimming Pool Indoor - Heated
- Swimming Pool Outdoor - Fresh Water
- Table Tennis
- Tennis Court(s)
- Wi Fi Internet Connection (Free of Charge)
All inclusive
MEALS Breakfast Breakfast Buffet (Main Restaurant: 07:00-10:00) Lunch Lunch Buffet (Main Restaurant: 12:30-15:30) Dinner Dinner Buffet (Main Restaurant: 18:30-21:30) Once a week a complementary dinner is offered at the a la carte restaurant SNACKS Afternoon Snacks and Coffee (filter coffee and tea is also served from 10:00 to 23:00) (Snack Bar: 16:00-18:00) Ice Cream (10:00-23:00) DRINKS* Drinks (Main Bar: 10:00-23:00) *International brand spirits Aquis all inclusive drinks apart from the local (alcoholic and non alcoholic) offer to AI guests one predefined international brand for the following spirits (Whisky, Gin, Vodka, Rum, Tequila) ENTERTAINMENT/ANIMATION Day Time Activities Evening Game Shows Evening Grand Shows selected nights within the week
- Animation
- Aqua Aerobics
- Beach Volleyball
- Breakfast Buffet
- Coffee
- Dinner Buffet
- Ice Cream
- International Alcoholic
- Local Beer
- Local Beer Served During Meals
- Local Spirits
- Local Wine
- Local Wine Served During Meals
- Lunch Buffet
- Snacks
- Soft Drinks
- Soft Drinks Served During Meals
- Tea
- Wi Fi Internet Connection
We are yet to receive a complaint from anyone staying at an Aquis hotel. The standard of serive and quality of hotels is amazing. You do pay for what you get but if you are after a luxury 5* all inclusive holiday in Greece, then it is worth staying at an Aquis hotel, especially the Aquis Zorbas Village.
To book please visit www.go-there.co.uk or www.all-inclusive-hotels.co.uk.
The Go-There.co.uk Reporters.
Tuesday, 9 February 2010
What's New
What’s New?
After having a successful summer during 2009 we felt the time was right to bring in new technology and offer new features to our clients. First thing you will notice with the new Go-There.co.uk site is a new look. We wanted to create a new and refreshing website which is easy for you to navigate.
It is of course, not just a new look we have but a whole new booking engine as well as new features. Before, when searching for a holiday you would be offered the option to select a flight and then hotel. Now you are offered a flight and hotel at the same time. The cheapest option are displayed first and there is a link for you to select other flights if the original one is no appropriate and there are other flights.
We have also added new information which includes a google map so you see where your hotel is located, the weather for your chosen destination and a brief destination guide. There is also a brand new review section where you or other customers can add a review about a hotel or destination to help people choose the right hotel.
Clients will now have the option to book flight meals as well as travel insurance. We have also added package holidays and ski holidays which can be booked online as well as the popular Flight & Hotel search.
The difference between the Flight & Hotel search compared to the package holiday is that a package holiday is with a company like Thomas Cook, Thomson’s, Libra etc. When you book a Flight & Hotel holiday, the actual elements (Elements being flight and hotel) are booked directly and separately despite you seeing one price and only clicking one book now button. This is known in the trade as Dynamic packaging and it is a quick option instead of booking the flight first and then booking a hotel second. You will be booking both at the same time. There is still an in-resort agent and the holiday is ATOL protect along with us being ABTA protected so you get same protection if you booked a package holiday with Thomas cook or Thomson’s. The Flight & Hotel search will also work out cheaper 95% of the time as you are cutting out the middle man and that person is the operator themselves.
Unlike before infants are bookable online and a cot can be requested while booking. You also still get a choice of a Car Hire or transfer if you require these.
Another new feature is the ‘Manage my booking’ section. When you have booked, you will be able to login, view your booking, request an amendment and pay for your account if you have only paid a deposit.
We are still taking bookings in USD ($) and Euro (€) how ever due to the continuous change in currency, we can now only allow payment in full at the time of booking. If you pay GBP (£) you can pay a deposit.
We hope you enjoy our new website and if you need any help at all, then please do not hesitate in phoning us on 0845 430 2004.
The Go-There team.
After having a successful summer during 2009 we felt the time was right to bring in new technology and offer new features to our clients. First thing you will notice with the new Go-There.co.uk site is a new look. We wanted to create a new and refreshing website which is easy for you to navigate.
It is of course, not just a new look we have but a whole new booking engine as well as new features. Before, when searching for a holiday you would be offered the option to select a flight and then hotel. Now you are offered a flight and hotel at the same time. The cheapest option are displayed first and there is a link for you to select other flights if the original one is no appropriate and there are other flights.
We have also added new information which includes a google map so you see where your hotel is located, the weather for your chosen destination and a brief destination guide. There is also a brand new review section where you or other customers can add a review about a hotel or destination to help people choose the right hotel.
Clients will now have the option to book flight meals as well as travel insurance. We have also added package holidays and ski holidays which can be booked online as well as the popular Flight & Hotel search.
The difference between the Flight & Hotel search compared to the package holiday is that a package holiday is with a company like Thomas Cook, Thomson’s, Libra etc. When you book a Flight & Hotel holiday, the actual elements (Elements being flight and hotel) are booked directly and separately despite you seeing one price and only clicking one book now button. This is known in the trade as Dynamic packaging and it is a quick option instead of booking the flight first and then booking a hotel second. You will be booking both at the same time. There is still an in-resort agent and the holiday is ATOL protect along with us being ABTA protected so you get same protection if you booked a package holiday with Thomas cook or Thomson’s. The Flight & Hotel search will also work out cheaper 95% of the time as you are cutting out the middle man and that person is the operator themselves.
Unlike before infants are bookable online and a cot can be requested while booking. You also still get a choice of a Car Hire or transfer if you require these.
Another new feature is the ‘Manage my booking’ section. When you have booked, you will be able to login, view your booking, request an amendment and pay for your account if you have only paid a deposit.
We are still taking bookings in USD ($) and Euro (€) how ever due to the continuous change in currency, we can now only allow payment in full at the time of booking. If you pay GBP (£) you can pay a deposit.
We hope you enjoy our new website and if you need any help at all, then please do not hesitate in phoning us on 0845 430 2004.
The Go-There team.
Welcome to the Brand New Go-There.co.uk
Welcome to the Brand New Go-There.co.uk
Welcome to the bran new Go-There.co.uk website and blog. Within our Blog, you will find many interesting articles covering destinations, popular hotels, places to visit, the latest news from Go-There.co.uk and the Linden Travel Group along with latest travel news from official authorities.
Our Blog is updated weekly and very often more than that and now replaces the Blog that used to be on www.tltg.co.uk. Many of our articles are also featured in our weekly newsletter and if you have not subscribed yet, then please visit our homepage at www.go-there.co.uk and fill in the short form and you will start receiving our weekly newsletter. All clients who have booked are automatically signed up. We also never sell or pass on your personal details including your email.
Thank you for taking the time to visit Go-There.co.uk and our Blog.
The Go-There team.
Welcome to the bran new Go-There.co.uk website and blog. Within our Blog, you will find many interesting articles covering destinations, popular hotels, places to visit, the latest news from Go-There.co.uk and the Linden Travel Group along with latest travel news from official authorities.
Our Blog is updated weekly and very often more than that and now replaces the Blog that used to be on www.tltg.co.uk. Many of our articles are also featured in our weekly newsletter and if you have not subscribed yet, then please visit our homepage at www.go-there.co.uk and fill in the short form and you will start receiving our weekly newsletter. All clients who have booked are automatically signed up. We also never sell or pass on your personal details including your email.
Thank you for taking the time to visit Go-There.co.uk and our Blog.
The Go-There team.
Monday, 14 December 2009
Tutorial: How To book
How the booking process works:
The new booking engine added to www.go-there.co.uk is very simple to use for anyone familiar with the internet. How ever we have put this written tutorial together along with a video on our Youtube channel which can be found here:
http://www.youtube.com/user/GoThereTv
First we need to run a search to find your holiday. In this instance we will be using the flight + Hotel search. We offer other searches which will search for hotel only, flight only, package holidays, car hire and extra’s. You can see a screenshot of the search box which is found on the homepage of www.go-there.co.uk.
Please click to enlarge the image.
This is very straight forward. All you need to do is select which airport you want to fly from, where you would like to go (there is a drop down list that will appear when you type a country in). Choose your dates, whether you would like to search for just one day or for 3 days. This is the +/-3 days bit. Choose a direct flight and if you would like car hire. Finally you need to tell the search how many people are going and what star level you would the hotel to be along with board level.
For this tutorial. We are going to search London Gatwick airport (LGW) to Sharm el Sheikh (ssh), 16th December 2009, 2 adults, 7 nights, 5 star all inclusive. No car hire.
Once you click Search you will see the following screen, which will tell you the website is searching:
Please click to enlarge the image
When the search is finished, you will be given your results. The search will bring up the cheapest holiday first. Our old system brought up the flights first and then the hotel. This one brings both up at once and results will look like this:
Please click to enlarge the image
You can see there is the option to view more hotel information. This now opens on the same page so you are not taken away from your results. There is also the new review section we have added. All of our clients can add reviews for hotels and or destinations.
If you do not like the flight times, then you can click on ‘Click here to select a different flight’ and providing there are other flights available, it will bring up other flights options and tell you how much more they will cost.
Once you have found a holiday you are happy with, click Check availability. It will then check the holiday again to make sure it is still available. You will then be taken to a summary page and you will have the option to select other room types, add baggage to your flight and if available, add flight meals. You will get the option to add transfers, parking and airport hotels on the next page.
When you get to the bottom of the summary page, you will be asked to add you passenger details. This will be your name, date of birth, email and if you are booking an easyjet flight, your passport details. If you do not have your passport details at the time, do not worry you can add them later on. How ever, if you need to add them later on, nothing will be booked but you will be contacted by an agent for these details and the booking will be completed. We do advice that you have your passport details within 20 minutes of completing the booking form.
Once you have filled in these details, click continue. This will then add your holiday to the shopping basket. It can be held for 20minutes but after that period of time, you will need to search again incase of any price increase or a holiday is sold out while you waited.
As mentioned at this point, you will be able to book transfers, airport parking and airport hotels if needed and providing they are available.
You will then be shown a link to ‘Book Now’. It will take you through to our booking page and all you need to do is fill on the payment form. You can choose to pay online or select for an agent to phone you. If you do the later and choose for the agent to call back later. The price might of changed and or the holiday sold out.
When you have completed your booking, you will be taken to a booking confirmation page and you will also receive a confirmation email.
If you need to make any amendments to your booking, access your vouchers or pay your account. You can then visit our ‘Manage your booking section’ and request and changes from there along with paying your account and accessing your vouchers.
We do hope this is of help to you and we would to thank you for considering to/ or booking with The Linden Travel Group and www.go-there.co.uk.
The new booking engine added to www.go-there.co.uk is very simple to use for anyone familiar with the internet. How ever we have put this written tutorial together along with a video on our Youtube channel which can be found here:
http://www.youtube.com/user/GoThereTv
First we need to run a search to find your holiday. In this instance we will be using the flight + Hotel search. We offer other searches which will search for hotel only, flight only, package holidays, car hire and extra’s. You can see a screenshot of the search box which is found on the homepage of www.go-there.co.uk.
Please click to enlarge the image.
This is very straight forward. All you need to do is select which airport you want to fly from, where you would like to go (there is a drop down list that will appear when you type a country in). Choose your dates, whether you would like to search for just one day or for 3 days. This is the +/-3 days bit. Choose a direct flight and if you would like car hire. Finally you need to tell the search how many people are going and what star level you would the hotel to be along with board level.
For this tutorial. We are going to search London Gatwick airport (LGW) to Sharm el Sheikh (ssh), 16th December 2009, 2 adults, 7 nights, 5 star all inclusive. No car hire.
Once you click Search you will see the following screen, which will tell you the website is searching:
Please click to enlarge the image
When the search is finished, you will be given your results. The search will bring up the cheapest holiday first. Our old system brought up the flights first and then the hotel. This one brings both up at once and results will look like this:
Please click to enlarge the image
You can see there is the option to view more hotel information. This now opens on the same page so you are not taken away from your results. There is also the new review section we have added. All of our clients can add reviews for hotels and or destinations.
If you do not like the flight times, then you can click on ‘Click here to select a different flight’ and providing there are other flights available, it will bring up other flights options and tell you how much more they will cost.
Once you have found a holiday you are happy with, click Check availability. It will then check the holiday again to make sure it is still available. You will then be taken to a summary page and you will have the option to select other room types, add baggage to your flight and if available, add flight meals. You will get the option to add transfers, parking and airport hotels on the next page.
When you get to the bottom of the summary page, you will be asked to add you passenger details. This will be your name, date of birth, email and if you are booking an easyjet flight, your passport details. If you do not have your passport details at the time, do not worry you can add them later on. How ever, if you need to add them later on, nothing will be booked but you will be contacted by an agent for these details and the booking will be completed. We do advice that you have your passport details within 20 minutes of completing the booking form.
Once you have filled in these details, click continue. This will then add your holiday to the shopping basket. It can be held for 20minutes but after that period of time, you will need to search again incase of any price increase or a holiday is sold out while you waited.
As mentioned at this point, you will be able to book transfers, airport parking and airport hotels if needed and providing they are available.
You will then be shown a link to ‘Book Now’. It will take you through to our booking page and all you need to do is fill on the payment form. You can choose to pay online or select for an agent to phone you. If you do the later and choose for the agent to call back later. The price might of changed and or the holiday sold out.
When you have completed your booking, you will be taken to a booking confirmation page and you will also receive a confirmation email.
If you need to make any amendments to your booking, access your vouchers or pay your account. You can then visit our ‘Manage your booking section’ and request and changes from there along with paying your account and accessing your vouchers.
We do hope this is of help to you and we would to thank you for considering to/ or booking with The Linden Travel Group and www.go-there.co.uk.
Monday, 7 December 2009
Welcome to the New Go-there.co.uk blog!
Welcome to the brand new official blog for www.go-there.co.uk. During December we will be launching a brand new look and booking engine on www.go-there.co.uk. While having the new www.go-there.co.uk website developed, we decided to have a new blog integrated to help all customers learn more about travel trends.
Previously we had a blog located at tltg.co.uk but this has now been closed down and this blog has replaced it. You will be able to read many interesting articles relating to travel from destinations guides to top hotels, tutorials through to the latest news for www.go-there.co.uk.
The new www.go-there.co.uk blog will be updated weekly and sometimes more so please keep checking back to see what is new.
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