What to do if you encounter a problem at your hotel

Thankfully we get very few complaints from our clients but if you encounter problems at your hotel or apartment you must follow these basic rules:
1/. You must first complain to reception but if the problem isn’t fixed then you must speak to the hotels manager and if still unhappy then you must call the local agent or the emergency number shown on the hotel voucher supplied to you. If you don’t get an immediate answer to your phone call then you must keep trying as it’s vital that you make contact. If after making contact you still don’t get a satisfactory answer then you should let us know so that we can ask the hotels UK agent to intervene.
If this procedure isn’t followed then the hotels agent has a legally binding “get out clause” as they were not given the chance to correct the problem whilst you were in resort and your claim stands very little chance of being successful upon your return.
2/. 99 per cent of problems are resolved by following the above route but if you are still unhappy and wish to complain on your return then any complaints must be made in writing to us within 14-days of return along with details of the complaint and what action was taken to get the problems corrected. These time scales are set in stone by ABTA.
These are just two simple steps - that if followed, the hotel or its agent has great difficulty in defending.

What happens to my complaint?
Once you get back you must write to us and we will then confirm receipt via post and forward your complaint on to the hotels UK agent. They will then investigate your complaint and usually respond within 28-days. We will then notify you of their response.

James Linden-Wyatt
The Linden Travel Group
23 George Street
Helpringham,
Sleaford,
Lincolnshire NG34 0RS
England, United Kingdom
Telephone: or if calling from overseas 00 44 845 430 2004.
Email: james@linden-travel-group.co.uk